What steps should I follow to place an order?
Select the product you want to buy to see all the details. On the product page, choose the quantity and click "Add to basket".
When you are ready, click the basket icon (in the top right corner) or "View basket" to review your selected products. To add more items, keep browsing and adding them to your basket.
To complete your order, click "Checkout" from the basket. The Shopify checkout process includes:
- Contact information: enter your email address or phone number to receive order updates.
- Delivery address: complete your address. If you have purchased before and are signed in, this information may be filled in automatically.
- Delivery method: confirm your address and the available delivery option. Delivery is free within mainland Portugal; check the delivery time shown on each product page.
- Payment: choose your payment method (Cards, Amex, PayPal, Google Pay, Apple Pay, Shop Pay, Bank transfer, Multibanco or MB WAY), enter the required details and apply a discount code if you have one.
- Review and confirmation: review your order, address, delivery and payment method. Click "Pay now" or the equivalent button to complete your purchase.
You will receive an email with your order confirmation and details as soon as the order is processed.
How can I pay?
We accept the following payment methods. Here is how each one works:
- Cards (Visa, Mastercard): choose this option and enter your card number, expiry date and CVV code. Review your details and confirm payment.
- American Express (Amex): select Amex, enter your card number, expiry date and CVV, and confirm payment.
- PayPal: choose PayPal, sign in with your email and password, select payment using your PayPal balance, linked card or bank account, and confirm.
- Google Pay: select Google Pay (on compatible devices), choose a card saved to your Google account, authenticate (fingerprint, PIN or pattern) and confirm. Google Pay must already be set up.
- Apple Pay: choose Apple Pay (on Apple devices), select a card from your Wallet, authenticate with Face ID or Touch ID, and confirm. A card must already be set up in your Wallet.
- Shop Pay: choose Shop Pay and enter your phone number to receive a verification code. Enter the code; if you have used Shop Pay before, your details may be filled in automatically. Then confirm payment.
- Bank transfer: select this option and you will receive the bank details by email after confirming your order. Make the transfer using your order number as the reference. Your order will be processed once payment is confirmed.
- Multibanco: selecting this method displays the entity and reference details needed for payment. You can pay at a Multibanco ATM or through online banking within the stated time limit.
- MB WAY: choose MB WAY, enter the mobile number linked to the service and confirm payment in the MB WAY app on your device.
After selecting your payment method, complete the process. You will receive an email with your order details or additional instructions where applicable.
Why might my card be declined?
Check that the details entered (card number, expiry date and CVV) are correct. A decline may be due to an exceeded credit limit, an expired card or additional security checks. If the problem persists, contact your bank.
Is it safe to shop at www.cavesdevinho.pt?
Yes, we use secure payment platforms with encryption and fraud prevention systems. Your data is protected and is not shared unnecessarily.
Can I cancel an order?
Yes, provided the order is not already being prepared or dispatched. Call +34 911 260 812 (Monday to Friday, 10:00 to 19:00) or email info@cavesdevinho.pt.
What happens if an item arrives damaged?
We will replace it free of charge. Contact us as soon as possible on +34 911 260 812 (Monday to Friday, 10:00 to 19:00) or email info@cavesdevinho.pt.
What should I do if I receive a different item from the one I ordered?
We will replace it free of charge. Contact us as soon as possible on +34 911 260 812 (Monday to Friday, 10:00 to 19:00) or email info@cavesdevinho.pt.
Can I receive regular updates about new arrivals and offers?
Yes, you can subscribe to updates about new arrivals and offers using the options available in the store.
Can I unsubscribe from the newsletter?
Yes, use the unsubscribe link included in our emails or email info@cavesdevinho.pt from your registered address.
How do I close my account?
Email info@cavesdevinho.pt. We will process your request in accordance with our privacy policy. Some data must be retained to comply with legal obligations, including those relating to invoicing and warranties. We recommend waiting until any current orders are completed before requesting closure.
Private customer area
Our new online store offers a passwordless sign-in system to make accessing your account simpler and more secure.
- Click the account icon or use this link.
- Enter your email address (the same one you used to place your order).
- You will receive an email with sign-in instructions. Follow the code or link provided to confirm your identity.
- Complete the verification to access your private area without needing to remember a password.
From your account, you can view your orders, addresses and other information relating to your purchases.
