Frequently asked questions

Yes. If you choose bank transfer, the store sends payment details after order confirmation. Include your order number in the transfer reference to identify payment.

Yes. The store offers Multibanco and MB WAY as payment methods. For Multibanco, you receive the details needed to complete payment. With MB WAY, authorise the purchase directly on your phone.

At cavesdevinho.pt you can pay with Visa, Mastercard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay, Bank Transfer, Multibanco and MB WAY.

After the product is received and checked, the refund will be issued through the same payment method used for the purchase, within 7 days. Refunds apply to returned items meeting the store's conditions.

The customer pays return costs, except for incorrect delivery or manufacturing defects, according to the store's terms of sale.

Yes. You have 30 working days after receipt of your order to start a return, provided the product is returned in original condition, with packaging, accessories and documentation.

Transport damage, scratches or cosmetic defects must be reported within 24 hours of receipt. Email us with your order number and attach photos of the damage.

When your order arrives, you should check the product's exterior and look for transport dents, scratches or other cosmetic damage immediately after delivery, so any issue can be handled within the store's deadline.

Usually, between 6 and 48 hours after ordering, you will receive tracking information by email or in your customer account. Depending on the carrier, you may receive a direct link, the shipment number or contact details for the agency responsible for delivery.

If delivery is to a building without a lift, with stairs or difficult access, the customer must arrange the necessary means to receive the product. Alternatively, you can contact the store beforehand to discuss additional assistance, with the cost assessed individually. If this is not arranged in advance, delivery will normally be made at street level.

No. Deliveries are made to mainland Portugal, with the islands excluded.

No. At cavesdevinho.pt, delivery is free for all products.

Yes, provided you can properly compare the model's essential features. At a specialist store such as cavesdevinho.pt, you can assess capacity, installation type, temperature zones and brand, helping you choose the right wine cooler for your space and the way you enjoy wine with greater confidence.

To choose well, you should check the available width, height and depth, as well as the intended installation type. If you are looking for an integrated solution, it is especially important to confirm whether the model is suitable for built-in installation and meets the manufacturer's stated ventilation requirements.

At cavesdevinho.pt, you will find a selection of specialist brands, including Caso Design, Cavanova, Caviss, Dometic, HKoenig, mQuvée, Les Petits Champs, Le Chai and Vinobox, among others. This lets you compare styles, capacities and installation solutions in one place.

No. Not all models can be installed in the same way. Thermoelectric wine coolers, for example, should not be placed in enclosed spaces without ventilation. Some compressor models also require clearances for proper ventilation.

Yes. With built-in wine coolers, it is important to respect the recess dimensions and the ventilation specified for the model. For under-counter appliances, the store refers to standard dimensions and lower front ventilation, so always check the technical specifications before purchasing.

If your wine cooler uses a compressor, it is advisable to wait at least 12 hours before switching it on. This waiting period helps ensure a safer start after transport.

Delivery times may vary by brand, model and availability. According to the store's information, the usual delivery time for many brands is around 2 to 4 working days, when the order is placed before 13:00.

Yes. The store offers delivery to Portugal and delivery times vary by model, brand and availability. The delivery section on the product page helps you check the estimated time before buying.

It depends on how you intend to use it. A wine cooler with one temperature zone is a good choice for storing wines with similar requirements. A wine cooler with two temperatures is particularly useful for storing different types of wine under more suitable conditions in the same appliance.

Small wine coolers are ideal for limited spaces or those just starting out. Medium-sized wine coolers offer a practical balance between capacity and dimensions. Large wine coolers are more suitable for bigger collections or those looking for greater storage capacity.

Your choice mainly depends on the available space, the number of bottles you want to store and how you intend to use your wine cooler. At cavesdevinho.pt, you can compare small, medium-sized and large models, making it easier to find the most suitable option for every need.

A wine cooler is an appliance designed to store wine under better temperature and stability conditions than a conventional fridge. It is a suitable solution if you want to protect each bottle and enjoy your wine at its best.